Privacy Policy

This Privacy Policy ("Policy") is issued by Santai44 ("santai44", "we", "us", or "our") and applies to all personal data processed in connection with your use of the santai44 platform, accessible at https://santai44.cam, including all associated pages, subdomains, mobile-optimised interfaces, and any communications between you and santai44.

Santai44 operates as a provider of online casino games and sports betting services to eligible players, primarily serving the Malaysian market with full support for local payment infrastructure including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong. The handling of personal data in the course of delivering these services is governed entirely by this Policy.

We recognise that privacy is a fundamental concern for online gaming players. Trust is central to the santai44 proposition — and that trust begins with how we handle your information. This Policy is written in plain, accessible English so that every player, whether based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere across Malaysia, can understand exactly how their data is used.

For the purposes of this Policy and applicable data protection legislation, the Data Controller responsible for the personal data collected through the santai44 platform is the Santai44 operating entity, which administers the platform at https://santai44.cam under applicable international gaming regulations.

The Data Controller determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing complies with applicable data protection law. Any questions or requests relating to the exercise of your data subject rights should be directed to our data protection contact as set out in Section 14 of this Policy.

The following definitions apply throughout this Privacy Policy:

Santai44 collects personal data through several means: directly from you during registration and account use; automatically through platform and device interactions; and, in limited circumstances, from third-party identity verification and payment partners. The categories of data collected are detailed below.

When you create a santai44 account, we collect the following information:

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify compliance with the 21+ age eligibility requirement);
• Email address and mobile phone number;
• Username and encrypted password;
• Country of residence and, where relevant, city or state (e.g., Kuala Lumpur, Penang, Johor Bahru).

To comply with our regulatory obligations and prevent fraud and money laundering, we collect and process the following documentation when you submit a KYC verification request:

• Copies of your Malaysian MyKad, Driver's Licence, or Passport;
• Proof of address documents (utility bills, bank statements — dated within three months);
• Selfie verification photographs holding your photo ID.

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method used (e.g., Touch 'n Go eWallet, Boost, DuitNow, Maybank, FPX);
• Cryptocurrency wallet addresses used for crypto deposits and withdrawals (BTC, ETH, USDT);
• Account balance history and wagering activity.

Santai44 does not store full card numbers or online banking credentials. All payment transactions involving sensitive financial credentials are handled by PCI-DSS compliant third-party payment processors.

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Session duration, pages visited, and in-platform navigation patterns;
• Game play logs (bets placed, games accessed, timestamps);
• Device fingerprint data used for fraud detection and access security.

• Records of live chat sessions between you and the santai44 support team;
• Email correspondence submitted to [email protected];
• Feedback, complaint, or dispute submissions.

Santai44 processes personal data only where a valid legal basis exists. The table below sets out the primary purposes for which we process your data and the applicable legal basis in each case.

Santai44 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Data is shared only in the following controlled circumstances:

Santai44 engages carefully selected third-party service providers who process personal data on our behalf under binding contractual agreements. These processors are permitted to use your data only for the specific service they provide and are prohibited from any other use. Categories of processors engaged include:

• Payment processors: E-wallet platforms (Touch 'n Go eWallet, Boost, GrabPay), bank transfer facilitators (DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency transaction services, who process transaction data to execute deposits and withdrawals;
• KYC and identity verification providers: Third-party services that assist in the verification of identity documents against reference databases;
• Fraud detection and security services: Technology providers that analyse transactional and behavioural patterns to identify and prevent fraudulent activity;
• Cloud infrastructure and hosting providers: Secure data centre and server infrastructure providers who store platform data under strict security and confidentiality obligations.

Santai44 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. We will, to the extent legally permissible, notify you of any such mandatory disclosure.

In the event of a merger, acquisition, restructuring, or sale of assets involving santai44, personal data may be transferred to the relevant successor entity, provided that the successor agrees to process personal data in accordance with the terms of this Policy or notifies affected data subjects of any material changes.

As an internationally operated platform, santai44 may transfer personal data to, and process it in, jurisdictions outside of Malaysia. Where such transfers occur, santai44 implements appropriate safeguards to ensure that the transferred data continues to receive a standard of protection consistent with applicable data protection requirements.

Appropriate safeguards may include, as applicable: standard contractual clauses approved by competent data protection authorities; binding corporate rules; or reliance on a jurisdiction's adequacy determination. By accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data as described in this Section.

Santai44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The indicative retention periods set out below apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Santai44 implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the santai44 servers;
• Encryption at rest for all sensitive stored data, including KYC documents and financial records;
• Two-factor authentication (2FA) available on player accounts to prevent unauthorised login;
• Role-based access controls limiting internal access to personal data to authorised personnel on a strict need-to-know basis;
• Real-time fraud detection systems that monitor account activity patterns for anomalies indicative of account takeover or fraudulent transactions;
• Regular security audits and penetration testing conducted by independent third-party security specialists;
• Incident response procedures ensuring that any identified data breach is assessed, contained, and reported to affected individuals and relevant authorities in accordance with applicable law.

Santai44 uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and understand how players interact with the site. The categories of cookies we use are as follows:

These cookies are essential for the platform to function. They maintain your login session, prevent cross-site request forgery (CSRF), and ensure the security of your account. These cookies cannot be disabled without impairing the functionality of the platform.

Functional cookies remember your preferences — such as language settings, your chosen display options within the platform, and your last active game category — to provide a personalised experience. These are not used for tracking or advertising purposes.

Santai44 uses first-party analytics cookies to collect aggregated, anonymised data on how players navigate the platform. This data helps us identify areas for improvement — for example, understanding whether the withdrawal flow works smoothly on mobile devices commonly used in Kuala Lumpur or Penang. Individual players are not identified in these analytics reports.

You may control cookie behaviour through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the santai44 platform. Detailed cookie management instructions are available in your browser's help documentation.

As a data subject, you hold meaningful rights over the personal data that santai44 processes about you. These rights are summarised below and can be exercised by contacting us as described in Section 14.

Santai44 will respond to all verifiable data subject requests within thirty (30) days. Where a request is complex or voluminous, this period may be extended by a further sixty (60) days with appropriate notification. We do not charge a fee for exercising your rights in ordinary circumstances.

Please note that certain rights are subject to limitations under applicable law — for example, where data must be retained to comply with a legal obligation or where erasure would conflict with an ongoing regulatory investigation. In such cases, we will explain the applicable limitation clearly and in full.

Santai44 is an adult gaming platform strictly for persons aged 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the santai44 registration and KYC process. Where santai44 discovers or reasonably suspects that a user account belongs to a person under the age of 21, the account will be immediately suspended, all transactions during the period of underage use will be reviewed, and the matter will be escalated to our compliance team for investigation.

If you are a parent or guardian and believe that a minor has created an account on santai44 using false information, please contact our support team immediately at [email protected] so that we may take appropriate action without delay.

Santai44 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The effective date displayed at the top of this page will be updated accordingly whenever material changes are made.

Where changes are material — meaning they substantively affect how your personal data is collected, used, or shared — santai44 will notify registered players by email and via a prominent in-platform notification at least fourteen (14) days before the changes take effect. For minor, non-material amendments (such as clarifications of existing language), the updated Policy will be published on this page without advance individual notification.

Your continued use of the santai44 platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you disagree with any amendment, you may exercise your right to request account closure and data erasure as described in Sections 11 and 14.

For any queries, concerns, or formal requests relating to this Privacy Policy, or to exercise your data subject rights as described in Section 11, please contact the santai44 data protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the santai44 platform. This is typically the fastest channel for general privacy questions.
• Email: [email protected] (plain text only — please type this address manually into your email client; it is not a clickable link).

When submitting a formal data subject rights request, please include your registered account username and a clear description of the right you wish to exercise. We may ask for additional information to verify your identity before processing the request, in order to protect your data from unauthorised third-party access.

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within the thirty (30) day statutory period. For complaints that cannot be resolved to your satisfaction through our internal process, you may have the right to lodge a complaint with a relevant data protection supervisory authority.